koi9Privacy Policy

This page describes what we collect when you use koi9 and how we keep that data protected. We operate an online entertainment platform serving users in supported jurisdictions; our privacy practices are designed to comply with regional data-protection standards and to be transparent about how we handle personal information from our account holders across Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our koi9 platform collects personal data only when necessary—your email, government ID, proof of residence, payment details, and gaming activity. We encrypt all data in transit and at rest, segregate sensitive documents from gaming history, and limit third-party access to payment processors and law-enforcement agencies where required by law. We do not sell user data to marketers or data brokers.

Our privacy policy applies to all koi9 services: slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), our sportsbook (Liga 1, Piala AFF, Champions League, badminton, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This policy is effective from the date published below and is binding on all users who create an account or access our platform.

What Data We Collect at koi9

We collect personal data in three categories: account registration, verification, and activity logging.

Account registration: When you create a koi9 account, we request your email address and a secure password. Your email serves as your login credential and as the channel for account recovery, password reset, and tournament notifications. We do not share your email with third parties except payment processors and law enforcement where compelled.

Payment data: We collect payment method information only—wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, or bank account details for e-wallet, mobile banking, local payment, online payment transfers. We do not store full card numbers or passwords. Payment processors handle sensitive financial data directly; we receive only transaction confirmations and account balance updates.

Gaming activity: We log your slot tournament entries, live-dealer table participation, sportsbook bets (Liga 1, Piala AFF, MotoGP), leaderboard rankings, and withdrawal requests. This activity data helps us detect fraud, resolve disputes, and optimize our platform. Activity logs are retained for seven years for compliance and audit purposes.

How We Use Your Data

We use personal data only for specific operational purposes:

• Account management: We use your email and ID to create and maintain your koi9 account, authenticate your login, process deposits and withdrawals, and manage your account balance across all sections (slots, live casino, sportsbook, esports).
• Fraud prevention: We analyze KYC documents, payment patterns, and gaming activity to detect suspicious behavior—unusual withdrawal requests, multiple account registrations from the same IP address, or patterns consistent with money laundering. We may freeze accounts pending investigation.
• Dispute resolution: We retain gaming history and payment records to investigate complaints about tournament outcomes, withdrawal delays, or account access issues.
• Legal compliance: We may disclose personal data to government agencies, tax authorities, or law-enforcement officers acting under legal process (subpoena, warrant, court order).
• Platform improvement: We analyze aggregated, anonymized activity data (without identifying individuals) to improve our slot mechanics, live-dealer stream quality, sportsbook odds accuracy, and support response times.

We do not use your data for marketing email campaigns, behavioral advertising, or credit scoring unless you explicitly opt in to marketing communications (which you can disable at any time in your account settings).

Third Parties and Data Sharing

We share personal data with limited third parties only where necessary to operate koi9:

Game studios: Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are licensed from third-party studios; we share anonymized play data (session count, game duration, regional aggregates) but never your identity.

Legal and law enforcement: We may disclose your identity, account history, and financial transactions to government agencies, tax authorities, or police acting under legal process.

Service providers: Our web hosting, email delivery, and backup storage providers (typically located outside Indonesia) may access your data in encrypted form to maintain platform availability. These vendors sign data-processing agreements restricting their use of your information.

We do not sell or share user data with marketing agencies, data brokers, or other commercial entities for profit.

Data Security at koi9

We protect your personal data using industry-standard security measures. All data traveling between your device and our servers is encrypted using SSL/TLS protocols (minimum 256-bit). Stored data at rest is encrypted using AES-256. KYC documents and account credentials are hashed; passwords are never stored in plaintext and cannot be retrieved even by our support team.

Our servers are located in data centers with physical access controls, 24/7 monitoring, and automatic backups. We conduct quarterly security audits and penetration testing to identify vulnerabilities. If we discover a data breach affecting your personal information, we will notify you by email within a reasonable timeframe and disclose what information was compromised.

Account access is protected by password (minimum 8 characters, mixed case, at least one numeral) and optional email-based multi-factor authentication (2FA). If you enable 2FA, login requires a time-limited code sent to your registered email. If you suspect unauthorized access to your account, you can freeze it immediately via our support team to prevent withdrawals pending investigation.

Cookies and Tracking

We use cookies only for essential platform functions: maintaining your login session, remembering your language preference, and storing your account balance locally for faster page loads. These "session cookies" expire when you close your browser or log out. We do not use cookies to track your activity across other websites.

We do not deploy third-party tracking pixels, Google Analytics, or other analytics services that would expose your behavior to external platforms. Our minimal analytics are conducted internally using aggregated, anonymized data (no individual user identification).

You can disable cookies in your browser settings, but doing so will impair your ability to use koi9—you will be logged out and will need to re-authenticate on each page visit. We recommend allowing essential cookies only.

Your Privacy Rights on koi9

You have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data we hold about you. Submit a request via email to [email protected]; we will provide the data in a portable format (CSV or PDF) within 30 days.
• Right to correction: If your personal data is inaccurate, you can request correction via your account settings or by contacting support.
• Right to deletion: You can request deletion of your personal data, subject to our legal obligations to retain gaming history (typically 7 years) and tax records. We will delete your KYC documents after account dormancy exceeds one year.
• Right to data portability: You can request your account data in a portable format suitable for transfer to another service provider.
• Right to opt out of marketing: You can disable marketing emails in your account settings. You will continue to receive transactional messages (password reset, tournament notifications, withdrawal confirmations).

To exercise any of these rights, contact [email protected] with your request and account email address. We may ask for ID verification before processing.

Data Location and Jurisdiction

Our primary servers are located in Southeast Asia; however, backups and some processing may occur in data centers outside Indonesia. By using koi9, you consent to your personal data being transferred to and processed in jurisdictions outside your home country. These jurisdictions may have different data-protection standards than Indonesia. We maintain encryption and contractual safeguards (data-processing agreements) to protect your data during such transfers.

Our privacy policy is governed by the laws of Indonesia and applicable regional regulations. If you have a privacy complaint, you may contact the Office of the President (Kantor Kepresidenan) or your local data-protection authority. We also accept complaints submitted directly to [email protected].

How Long We Keep Your Data

We retain personal data for the following periods:

• Account email and password: for the lifetime of your account, plus one year after account closure
• KYC documents (ID, proof of residence): one year after account dormancy or closure
• Gaming activity (tournament history, bets, payouts): seven years for compliance and audit purposes
• Payment transaction records: seven years for tax compliance
• Support chat transcripts and email records: three years
• IP address logs and login history: one year

After these retention periods expire, we securely delete the data. You can request early deletion of non-essential data (e.g., chat transcripts) by contacting support; we will delete data subject to legal retention obligations.

Our Privacy Commitment and Contact

We at koi9 treat your personal data as a trust. We collect only what is necessary to operate our platform and comply with law. We encrypt your data, segregate sensitive documents, and limit third-party access. We do not sell, rent, or market your information. We are transparent about how we use your data and respect your rights to access, correct, and request deletion of your personal information.

If you have questions about our privacy practices, concerns about how we handle your data, or wish to exercise your privacy rights, contact us at [email protected]. Our support team is available Monday through Friday, 09:00–18:00 local time. We will respond to privacy inquiries within 14 business days. If you believe we have violated your privacy rights or applicable law, you may file a complaint with your local data-protection authority or the Office of the President.

Last updated: This privacy policy is current as of its publication date shown on koi9.bet. We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes via email. Continued use of koi9 after policy updates constitutes your acceptance of the new terms. Your privacy rights on koi9 remain unchanged regardless of policy amendments.