koi9Legal Notice

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that access to and use of koi9 comply with the laws of their own jurisdiction before creating an account, depositing funds, or entering tournaments and markets on our platform.

Our koi9 platform operates slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Service availability depends entirely on whether your jurisdiction permits such services; we are not responsible for losses or account suspension arising from access in prohibited jurisdictions.

This legal notice sets out our position on jurisdiction, account eligibility, liability limits, and contact procedures for legal inquiries. We recommend reading this notice carefully alongside our Terms and Privacy policy before accessing koi9.

Service Availability and Jurisdiction Restrictions

We operate koi9 only in jurisdictions where the provision of online gaming and sportsbook services is expressly permitted by local law. We do not verify the legal status of online wagering in every jurisdiction worldwide; this responsibility falls on you as the user. Before you create a koi9 account, deposit funds, or place any bet or tournament entry, you must independently verify that online gaming is legal where you are located and that access to our platform does not violate your local statutes.

We maintain the right to refuse service, restrict account features, or close accounts if we determine that a user is accessing koi9 from a jurisdiction where such services are prohibited. If we discover you are located in or accessing from a prohibited jurisdiction, we will freeze your account, forfeit any deposits, and report the matter to relevant authorities where required by law. Ignorance of local law is not a valid defense, and we accept no liability for account suspension or fund forfeiture arising from prohibited-jurisdiction access.

Users in supported regions—including Jakarta, Surabaya, Bandung, Medan, and Semarang—should verify with local authorities or legal counsel whether koi9's services are permitted in their locality before proceeding. Laws change; it is your responsibility to stay informed of any changes that may affect your eligibility.

Account Eligibility and Age Requirements

To create a koi9 account, you must be of legal age to enter into binding contracts in your jurisdiction. Typically this is age 18 or the age of majority in your location, whichever is higher. We do not specify a universal age requirement because legal age varies by jurisdiction. By creating an account on koi9, you represent that you are of legal age and have full legal capacity to enter into the Terms governing our platform.

We conduct Know Your Customer (KYC) verification on all accounts before permitting real-money play. This process requires submission of government-issued ID and proof of residence. Our KYC process includes age verification; if your submitted ID shows that you are below the legal age of majority in your jurisdiction, we will decline your application and return any funds deposited.

You represent that you are not a politically exposed person (PEP), do not reside in a jurisdiction on international sanctions lists, and are not subject to any court-ordered gambling restrictions or account bans from other gaming operators. Misrepresentation of these facts may result in account closure and forfeiture of funds.

Liability Limits and Disclaimers

We operate koi9 on an "as-is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from security vulnerabilities. We do not guarantee specific odds, return rates, or win probabilities for any slot game, live-dealer game, or sportsbook market. We do not guarantee that tournament leaderboards will update in real time, that deposits will clear instantly, or that withdrawals will process within a specific timeframe.

We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of koi9—including but not limited to loss of earnings, loss of data, loss of account access, or account suspension. Our liability is limited to the amount you have deposited into your koi9 account that remains unspent. If you dispute a transaction and we determine that no error occurred on our end, we are not liable for your financial loss.

We are not liable for losses arising from your unauthorized sharing of account credentials, your use of shared or public devices to access koi9, or your failure to enable multi-factor authentication. We are not liable for losses arising from network disruptions, your internet connection failures, or interruptions caused by your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We are not liable for access restrictions or account suspension arising from your access from a prohibited jurisdiction.

No Warranty or Guarantee

koi9 makes no warranty regarding the accuracy of odds, the fairness of game outcomes, the security of your account, or the legality of access in your jurisdiction. Game outcomes are determined by the underlying game studio's software (Play'n GO, Pragmatic Play, Evolution Gaming, or other licensed studios); we integrate these games as-is and have no control over their mechanics or payout structures.

We do not warrant that your funds are insured, protected, or segregated from our operational funds. Funds in your koi9 account are held in trust but are subject to our compliance obligations and may be frozen if we detect suspicious activity or legal violations.

We do not warrant that historical tournament data, account balance records, or game logs will be preserved indefinitely. We retain records for compliance periods (typically seven years for transactions, one to two years for account activity), after which records may be deleted.

Data, Privacy, and Regulatory Compliance

Our koi9 platform collects personal data (email, government ID, proof of residence, payment details, gaming activity) to operate the service, comply with law, and prevent fraud. We encrypt data in transit and at rest, segregate sensitive KYC documents from gaming history, and limit third-party access to payment processors and law-enforcement agencies.

We may disclose your account information to government agencies, tax authorities, law-enforcement agencies, or financial-crime units acting under legal process (subpoena, warrant, court order). We do not require advance notice to you before such disclosure where law forbids it. We may also report suspicious activity to the Financial Transaction Reports and Analysis Centre (PPATK) and other anti-money-laundering authorities as required by Indonesian and international law.

For full details on how we collect, use, store, and share your personal data, see our Privacy policyFor questions about data access, correction, or deletion, contact [email protected] during business hours (Monday–Friday, 09:00–18:00).

Intellectual Property

koi9, our logo, platform design, and original content (blog posts, game descriptions, support materials) are our intellectual property or licensed from third parties. You may not copy, modify, distribute, or sell any content from koi9 without our written permission. Game titles, artwork, and mechanics are owned by their respective studios (Play'n GO, Pragmatic Play, Evolution Gaming, Yggdrasil, others) and are licensed to us for distribution on our platform.

You retain ownership of any materials you upload to koi9 (profile photos, user-submitted complaints); we retain a royalty-free license to use such materials for compliance, support, and platform improvement purposes. You grant koi9 permission to reproduce your profile information in tournament leaderboards visible to other users.

Legal Inquiries and Contact

If you have legal questions regarding koi9, our compliance practices, data handling, or jurisdiction restrictions, contact us in writing at [email protected]. Clearly mark your email "LEGAL INQUIRY" in the subject line. We will respond to legal inquiries within 14 business days where reasonably possible. We do not provide legal advice; if you require legal counsel, we recommend consulting a licensed attorney in your jurisdiction.

If you wish to file a complaint regarding our practices, dispute resolution, or believe we have violated applicable law, you may submit a formal complaint to our management team via email. We will investigate complaints and respond within 21 business days. If you believe our investigation is inadequate, you may escalate to the Office of the President, your local data-protection authority, or pursue civil legal action through your jurisdiction's courts.

This legal notice is current as of its publication date on koi9.bet. We may update this notice at any time to reflect changes in our practices, applicable law, or regulatory guidance. Continued use of koi9 after updates constitutes your acceptance of the revised notice. Your jurisdiction-compliance obligation remains unchanged regardless of updates to this notice.